Senior Business Analyst - Post Booking Optimization

About the role

Flight Centre Travel Group is looking for a Senior Business Analyst to shape and scale its Post Booking Optimization program across global markets. The role works directly with the Program Leader and Product Managers, gathering insights from customers, markets and vendors to build evidence-based recommendations that influence major business decisions. The position is based in Toronto.

Key responsibilities

• Investigate and document post booking optimization capabilities across markets, including operational, regulatory, supplier and invoicing requirements
• Research customer and prospect needs across large-market and SME travel programs to inform product and program development
• Evaluate and map the vendor and partner landscape, identifying strengths, gaps and integration requirements
• Analyze and document the end-to-end value chain, including monitoring, decisioning, servicing, measurement and invoicing
• Assess build, buy, rent and partner opportunities, and build and maintain financial KPIs and metrics for hotel and air optimization
• Identify commercial opportunities through data analysis and document commercial and operational processes, including local market variations and manual workflows
• Determine business, system and development dependencies, monitor travel and technology trends and write detailed requirements for technical teams

Required profile

• 5+ years of business analysis experience, including complex and ambiguous problem-solving environments
• Experience conducting customer, stakeholder and vendor discovery and assessing vendors against capability, business fit and integration needs
• Experience in corporate travel, travel technology or a related industry
• Strong analytical capability with large transactional datasets and experience developing measurement methodologies and performance metrics
• Ability to communicate insights clearly and collaborate across markets and time zones
• Degree in Technology, Business or a related discipline preferred

Required skills

• Understanding of supplier commercial models, managed travel programs and post-booking servicing
• Knowledge of hotel and air content, negotiated and public rates, fare rules and cancellation/change conditions
• Experience writing detailed requirements for technical teams

What we offer

• Anticipated annual salary of $110,000 - $145,000, depending on experience, location and requirements
• Paid time off, travel perks and discounts, and health and wellness programs
• Group benefits including extended health care, dental and vision, and insurance
• Tuition reimbursement, RRSP/RPP with matching and an employee share plan
• Employee assistance program and global career opportunities