Senior Associate, Enterprise Application Experience Design (Security Clearance Required)

About the role

PwC's Customer Transformation practice is looking for an experienced Senior Associate in its experience design line of service. You will support teams that help organizations design customer-centric strategies, experiences, interfaces and operating models, using human-centred design to turn research and insights into usable, engaging experiences.

Key responsibilities

• Support customer transformation engagements covering customer strategy, experience design, brand design and service/operating model improvements.
• Conduct customer and user research, data analysis and insight generation, including VoC, NPS and behavioural data.
• Support customer journey mapping, segmentation, personalization, service design and experience improvement.
• Design and oversee deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
• Create high-fidelity wireframes, interactive prototypes and UI mockups aligned with brand and usability standards.
• Support Salesforce CMS integration and share visibility design for external users, aware of how Single Sign-On affects the experience.
• Maintain a library of reusable design patterns and branding sets.
• Support implementation of Agentforce and Einstein Search with technical leads.
• Produce structured deliverables, run usability tests and manage workstreams with stakeholder management at manager and director levels.

Required profile

• Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong knowledge of Salesforce Experience Cloud and Lightning Web Runtime.
• Familiarity with customer journey mapping, VoC, design thinking and human-centred design.
• Strong analytical, storytelling and stakeholder management skills, with proven relationships with manager- and director-level clients.
• Reliability security clearance required for current or future assignments.

Required skills

• Salesforce certifications such as Administrator, Platform Developer, App Builder or Architect.
• HTML5, CSS3 (SLDS), JavaScript (ES6+) and Apex, Flow and the Salesforce Metadata API for Experience Cloud integrations.
• Authentication and security concepts for external-facing portals (single sign-on, social login, data-sharing rules).
• Subject matter expertise on Section 508 and WCAG accessibility compliance.
• Cloud experience for design system governance.

The salary range is $84,700 - $134,700, based on skills, experience, qualifications and location; eligible employees may also join variable incentive pay programs.