Senior Admin & Operations Associate – Remote (Home Services)

About the role

We are seeking a Senior Admin & Operations Associate to drive the behind‑the‑scenes execution that keeps our painting and home‑services projects running smoothly. This fully remote position supports a fast‑growing, family‑owned company serving the Greater Toronto Area.

Key responsibilities

• Answer inbound client calls, route inquiries, and maintain a high level of customer service.
• Manage the CRM pipeline in Zoho, ensuring accurate data entry and timely follow‑ups.
• Coordinate production schedules with crew leaders and painting contractors.
• Track painter hours, banking information, and invoice processing.
• Support weekly structured meetings using EOS and maintain operational predictability.
• Communicate with internal teams via WhatsApp and other collaboration tools.

Required profile

• Strong administrative and organizational abilities.
• Excellent written and verbal communication skills.
• Self‑starter attitude with a focus on execution and results.
• Ability to work independently in a remote environment.

Required skills

• Zoho CRM

What we offer

• Fully remote work arrangement.
• Stable, on‑time payroll with no turnover in recent years.
• Opportunity to contribute to a high‑growth, award‑winning home‑services business.
• Supportive culture that values honesty, reliability, and continuous learning.