Reservations Supervisor

About the role

The Reservations Supervisor oversees the hotel’s reservation operations, ensuring smooth coordination between departments and exceptional service for guests. Reporting to hotel management, this role combines staff leadership with direct guest assistance, especially for those with special needs.

Key responsibilities

• Coordinate reservation activities with other work units and departments.
• Establish work schedules, procedures, and assign tasks to the reservations team.
• Perform the same duties as the staff you supervise to maintain service standards.
• Resolve work problems, provide technical advice, and recommend productivity improvements.
• Assist guests with special needs and ensure a welcoming experience.
• Hire, train, and evaluate staff on job duties, safety procedures, and company policies.
• Maintain computer systems, equipment, and arrange repairs to guarantee business continuity.
• Requisition materials and supplies required for reservation operations.

Required profile

• Secondary school graduation (high school diploma) required.
• 1 to less than 2 years of experience in reservations or related hospitality field.