Remote Customer Assistant – Administration

About the role

We are looking for a proactive Remote Customer Assistant to join our growing team. In this fully remote position you will handle customer communications and support day‑to‑day administrative operations, helping to keep our processes smooth and efficient.

Key responsibilities

• Respond to customer inquiries via email and online communication tools.
• Maintain and update customer records, databases, and trackers.
• Coordinate follow‑ups, requests, and scheduling tasks.
• Organise digital files and ensure accurate documentation.
• Monitor open tasks and ensure timely completion.
• Perform high‑accuracy data entry and prepare basic reports or summaries.
• Provide general administrative and operational support to the team.

Required profile

• Strong written communication and customer service abilities.
• Excellent organisational and time‑management skills.
• Ability to multitask, prioritize and work independently.
• High attention to detail and accuracy.
• Problem‑solving mindset with a proactive approach.
• Previous experience in customer support or administrative roles is preferred.

Required skills

• Google Workspace
• Microsoft Office
• Excel
• Docs
• Sheets

What we offer

• Competitive compensation.
• Flexible remote work schedule.
• Structured onboarding and training.
• Career growth opportunities in customer support and administration.
• Performance‑based incentives.
• Supportive remote team environment.
• Ongoing learning and development resources.