Remote Cree-English Phone Interpreter

About the role

LanguageLine Solutions is hiring a bilingual Cree-English phone interpreter to work remotely from a home office in Canada. The interpreter handles calls on demand and conveys the meaning of conversations between Cree and English speakers, covering sectors such as healthcare, government, insurance, finance, utilities, travel and hospitality, law enforcement, courts and 911. Sessions may be simple or complex and technical or non-technical. The position is paid $1.25-$1.40 per minute and is an independent contractor role.

Key responsibilities

• Answer interpreting sessions promptly and interpret in a friendly, professional manner.
• Render correct concepts and meanings according to established interpretation protocol, without omissions or additions.
• Speak clearly in both languages with proper pronunciation and polite expressions.
• Stay calm and professional even when a speaker is incoherent or upset, especially on 911 calls.
• Follow client instructions and avoid interacting with the Limited English-speaking person without the client's permission.
• Understand protocol and terminology for medical, insurance, finance and law industries.
• Handle emotionally or stressful calls and stay on them for extended periods when needed.

Required profile

• Fluency in Cree and English, with cultural awareness and ability to handle regional and accent differences.
• Excellent listening, retention and note-taking skills.
• Ability to stay neutral and objective, including on sensitive topics such as end-of-life conversations, pregnancy termination, vaccinations and matters of sexual orientation or gender expression.
• High school diploma or equivalent; education or work experience in language-related fields preferred.
• At least 18 years old and legally authorized to work in Canada.
• Must be able to adapt to company technology enhancements.

Required skills

• Ability to read and write Cree and English (highly preferred).
• Dedicated device (desktop/laptop, tablet or smartphone) and a quiet, noise-free workspace.
• High-speed internet (at least 5 Mbps download, 3 Mbps upload, ping under 300 ms).
• Able to operate a keyboard and mouse and company software for most of the day.

What we offer

• Advancement opportunities within the organization.
• Interpreter support and an inclusive, diverse work environment.
• Employee referral program.