Remote Contact Centre Agent – Indigenous Class Action Administration

About the role

Join Deloitte’s R8dius partnership as a Remote Contact Centre Agent supporting Indigenous class action administration projects. You will work from home to provide courteous, accurate assistance to clients and stakeholders involved in these important initiatives.

Key responsibilities

• Answer inbound calls and respond to emails from clients, claimants, and partners.
• Provide clear information about class action processes, eligibility, and next steps.
• Document interactions in the contact‑centre system and ensure data quality.
• Escalate complex issues to senior team members while following established protocols.
• Collaborate with the R8dius team to continuously improve service delivery.

Required profile

• High school diploma or equivalent; post‑secondary education is a plus.
• Excellent verbal and written communication skills in English.
• Strong interest in Indigenous issues and reconciliation.
• Reliable high‑speed internet connection and a quiet home workspace.
• Ability to work independently and follow scripted guidelines.

Required skills

• No specific technical skills listed in the posting.

What we offer

• Mentoring and on‑the‑job coaching from subject‑matter experts.
• Opportunities to develop technical and professional skills.
• Flexible benefits that promote well‑being and connectedness.
• Agile work environment focused on results, not location.