Registered Nurse – Provincial Health Contact Centre

About the role

The Provincial Health Contact Centre provides 24/7 telephone triage and clinical support to Manitobans. As a Nurse 2 you will assess callers, deliver health information, guide decision‑making and coordinate referrals while documenting all interactions in the electronic health record.

Key responsibilities

• Answer calls around the clock, perform clinical assessments and determine appropriate level of care.
• Provide health‑related information, resource identification and follow‑up referrals.
• Document caller demographics and encounter details in the electronic health record.
• Process new home‑care program referrals from physicians, walk‑in clinics, hospitals and out‑of‑province sources.
• Support home‑care nurses after hours with problem‑solving on operational and clinical issues.

Required profile

• 3‑5 years of recent clinical experience in a community or home‑care setting.
• Graduate of an approved Registered Nursing program and current CPR certification.
• Active registration with the College of Registered Nurses of Manitoba (CRNM).
• Experience working in a protocol‑driven environment is preferred.
• Fluency in English; French and other languages are an asset.

Required skills

• Proficiency with computer systems and electronic health record documentation.
• Advanced triage and assessment abilities.
• Strong communication and interpersonal skills.
• Ability to establish rapport quickly while maintaining professional boundaries.

What we offer

• Competitive salary range with step increases.
• Part‑time (0.80 FTE) schedule with evening and weekend shifts.
• Opportunity to work within an integrated health network serving the Winnipeg region.