Reception Associate

About the role

The Reception Associate provides the first point of contact for customers at OpenRoad Honda Burnaby, ensuring a welcoming experience and efficient front‑desk operations.

Key responsibilities

• Direct customers to the correct department or personnel and notify the appropriate advisor.
• Answer phone calls professionally, take thorough messages and minimize hold time.
• Perform clerical and accounting duties as assigned by management.
• Update customer information in CRM systems and stay current on procedural changes.
• Provide high‑level customer service to ensure satisfaction and retention.

Required profile

• Professional appearance with strong interpersonal and communication skills.
• Ability to multitask, work in a fast‑paced environment and handle changing priorities.
• High attention to detail, organized and able to work with all department levels.
• Completed high school education or equivalent work experience.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.

What we offer

• Discounted vehicle purchasing program and referral bonuses.
• RRSP matching and comprehensive health and dental benefits for full‑time employees.
• Opportunities to work with a variety of OEM brands.
• Strong focus on training, development and internal promotion.