Personal Lines Insurance Broker – Customer Service

About the role

This is an exciting chance to step into a key role at our Stratford or Listowel office and help shape the future of a brokerage that’s been serving the community for 140 years. At Moore Hemsworth, we’ve built our reputation on genuine relationships, thoughtful service, and a commitment to doing right by our clients, and you’ll be right at the heart of that.

Key responsibilities

• Provide prompt, professional service to clients, carriers, and internal colleagues
• Prepare and process quotes, new business, renewals, endorsements, and policy changes
• Review underwriting information and documentation for accuracy and completeness
• Conduct detailed risk assessments to ensure clients receive optimal insurance solutions
• Act as the primary liaison between clients and insurance carriers
• Identify and act on cross‑sell and up‑sell opportunities when appropriate
• Remarket personal lines policies as needed
• Take and submit new claim reports, ensuring timely follow‑up
• Maintain diligent oversight of client accounts to resolve outstanding items
• Contribute to a strong, customer‑first culture within the team

Required profile

• Active RIBO license (required)
• Experience servicing a personal lines book of business
• Strong relationship‑building and communication skills
• Ability to manage multiple priorities while maintaining accuracy and professionalism
• Knowledge of Applied EPIC is an asset, but not required
• A proactive, solutions‑oriented mindset

What we offer

• Comprehensive health and dental benefits
• Employer pension matching
• Generous vacation time, personal days, and volunteer days
• Pawreavement Leave for pet owners