Organizational Change Management Lead – Time & Attendance System

About the role

The Organizational Change Management Lead will drive the end‑to‑end change strategy for the City of Hamilton’s enterprise‑wide Time & Attendance solution (UKG Pro WFM). Reporting to the Manager, HR Technology & Analytics, the role ensures successful adoption of new workforce management processes across a diverse municipal workforce.

Key responsibilities

• Lead the development and execution of comprehensive OCM strategies, impact assessments, communication plans, and training programs aligned with the workforce management transformation.
• Engage stakeholders—including senior leaders, frontline staff, union representatives, HR, Payroll, IT, and external partners—to secure readiness, address resistance, and monitor adoption metrics.
• Design and deliver multi‑channel communications, workshops, town halls, and role‑based training (instructor‑led, e‑learning, support materials).
• Establish change governance, readiness assessments, adoption dashboards, and reporting on metrics such as system usage, payroll accuracy, and training completion.
• Support post‑implementation stabilization, continuous improvement, and sustainment planning.

Required profile

• University degree in IT, HR, Organizational Development, Business or Public Administration, or equivalent experience.
• 5+ years leading change management for large‑scale enterprise technology implementations, preferably HR/Time‑Attendance systems in municipal or highly regulated environments.
• Experience with unionized workforces and knowledge of HR, payroll, scheduling, and labour compliance processes.
• Strong leadership, communication, analytical, and decision‑making abilities.

Required skills

• UKG Pro WFM or equivalent Time & Attendance platforms (e.g., Kronos).
• Prosci, ACMP or similar change management methodology (certification preferred).
• Project management expertise (PMP/CAPM certification preferred) and familiarity with Agile, hybrid, or waterfall delivery models.
• Stakeholder engagement, impact assessment, readiness assessment, and adoption tracking techniques.