Order Management Specialist – Americas

About the role

The Order Management Specialist acts as the liaison between sales, legal, finance and operations to ensure smooth order‑to‑invoice processing across the Americas. You will manage sales order entry, validation, fulfillment requests and invoicing while maintaining accurate records and supporting audit activities.

Key responsibilities

• Review booking requirements and engage with sales, legal, and contracts teams.
• Validate orders and opportunities in Salesforce to capture ARR and ensure timely commission payouts.
• Enter orders into the ERP system and set up invoicing and revenue recognition.
• Support the invoicing specialist to ensure invoices are raised and sent on time.
• Submit fulfillment requests, coordinate with cross‑functional teams, and maintain documentation in SharePoint.
• Maintain the Unbilled Report, follow up on outstanding cases, and support audit requirements.

Required profile

• Bachelor’s degree in Accounting, Administration, Economics or equivalent experience.
• At least 2 years of experience in order management or order‑to‑invoice processes.
• Strong interpersonal and communication skills, detail‑oriented and able to manage multiple tasks.

Required skills

• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Experience with ERP systems (e.g., Oracle).
• Knowledge of CRM platforms, preferably Salesforce.