Operations Support Administrator (Hybrid, 12‑month contract)

About the role

The Operations Support Administrator will assist daily operational activities for a high‑volume environment in Edmonton. Working on a hybrid schedule, the role focuses on accurate data entry, administrative processing, and effective communication with internal partners and external solicitors while meeting service level agreements.

Key responsibilities

• Manage daily work volumes and meet established service timelines and productivity targets.
• Perform accurate data entry and administrative processing tasks.
• Maintain strong attention to detail and ensure quality control throughout assigned work.
• Exercise sound judgment and appropriately escalate issues when required.
• Adhere to established policies, procedures, and operational risk controls.
• Communicate effectively with internal partners, external solicitors, and team members.
• Support daily operational activities while maintaining reliable attendance.
• Utilize basic computer applications and MS Office tools to complete work efficiently.

Required profile

• Post‑secondary education.
• 3–5 years of professional experience, including data‑entry work.
• Basic computer and MS Office (Word, Excel) skills.
• Strong communication abilities and a positive, team‑oriented attitude.
• Excellent attention to detail and ability to follow policies and risk controls.
• Good judgment with the ability to escalate issues appropriately.
• Reliable attendance and consistent performance against service expectations.

Required skills

• MS Office (Word, Excel)
• Data entry