Office Assistant – International Centre

About the role

The International Centre at SAIT is looking for three Office Assistants to support operational excellence and provide front‑line service to international learners, visitors and partners. This 6‑month contract role involves a mix of administrative, communication and marketing support within a multicultural environment.

Key responsibilities

• Greet international learners and visitors in person and virtually, and respond to enquiries by phone, email or in‑person.
• Manage the International Centre email inboxes, triage requests to appropriate staff and handle basic Freshdesk tickets.
• Process refund escalation emails, enter FOIP forms into Banner, and maintain records in Maximizer and the O Drive.
• Update the IC EOS newsletter, website content and email templates.
• Enter application, credit and agent information into Maximizer.
• Support social‑media strategy through research, platform selection and audience targeting.
• Create and design digital, print and broadcast advertising materials.
• Engage prospective students, parents and high‑school counsellors via email and other channels.

Required profile

• Excellent organizational abilities and attention to detail.
• Strong verbal and written communication skills.
• Outstanding interpersonal skills with cross‑cultural awareness.
• Ability to work both independently and collaboratively in a team environment.

Required skills

• Freshdesk ticketing system
• Banner (student information system)
• Maximizer (CRM)
• Social‑media platforms and basic content creation tools

What we offer

• 6‑month contract with the possibility of up to two extensions.
• Hourly rate of $18.38 CAD.
• Experience working in an international student services environment at a leading polytechnic.