Office Administrator (Thornhill)

About the role

We are looking for a highly organized, service‑driven Office Administrator to support daily operations across our Travel and Tours divisions in Thornhill. The role combines reception duties, administrative coordination, and travel operations support, acting as a key point of contact for clients, suppliers, and internal teams.

Key responsibilities

• Provide day‑to‑day administrative support to travel consultants, IHTours Groups department, and management.
• Prepare and format client‑facing documents such as itineraries, confirmations, invoices, and travel packages.
• Maintain organized digital and physical filing systems for client records, bookings, and financial documentation.
• Assist with booking‑related tasks, data entry, confirmations, and supplier follow‑ups.
• Manage front‑desk operations, handling calls, emails, and visitors with a professional, client‑focused approach.
• Handle customer service inquiries, support client retention, and coordinate training sessions with suppliers.
• Input and maintain data across CRM systems, booking platforms, and internal tools, ensuring accuracy.
• Coordinate internal communication, office supplies, scheduling, and logistics for meetings and events.

Required profile

• 2–5 years of experience in an administrative or office support role, preferably within travel or tourism.
• Detail‑oriented, proactive, and able to manage multiple priorities in a fast‑paced environment.
• Strong communication skills and a solution‑oriented mindset when dealing with clients and suppliers.
• Comfortable working with CRM and booking platforms and handling confidential information.

Required skills

• Proficiency in using CRM systems and booking platforms.
• Excellent organizational and document‑management abilities.
• Professional phone and email etiquette for front‑desk responsibilities.