Member Service Representative

About the role

Prosperity Credit Union is a community‑focused financial institution in rural Saskatchewan. We are seeking a permanent full‑time Member Service Representative at our Outlook branch to deliver outstanding member service and support financial solutions.

Key responsibilities

• Build strong relationships with members through meaningful conversations and attentive listening.
• Deliver excellent service by accurately handling daily financial transactions in person and over the phone.
• Work with branch colleagues to connect members with personalized credit and investment solutions.
• Answer member questions and provide product recommendations based on knowledge of Prosperity Credit Union’s offerings.
• Assist members in using digital channels for banking anytime, anywhere.

Required profile

• High school diploma required.
• Prior experience in customer service or financial services is an asset.
• Experience completing cash transactions.
• Proven computer and keyboarding skills, familiarity with Microsoft Office.
• Excellent communication and proactive customer service abilities.

Required skills

• Microsoft Office
• Keyboarding

What we offer

• Comprehensive benefits package
• Generous paid vacation and sick days
• Collaborative work environment
• Generous matched pension plan
• Preferred loan/deposit rates and service packages
• Staff and corporate events
• Tuition reimbursement
• On‑site parking and mileage reimbursement