Manager, Change Management

About the role

RBC Wealth Management in Toronto is looking for a Manager, Change Management. The role defines strategy and leads end-to-end change management (process, technology and people) for a portfolio of strategic initiatives, supporting RBC IS in adopting target processes and controls across internal and external stakeholders.

Key responsibilities

• Lead the development and implementation of OCM methodology, strategies and plans for large to medium-scale projects
• Carry out stakeholder analysis, organizational impact and change readiness assessments, and integrate them into communication and training to drive adoption
• Lead change impact assessments covering current versus target state processes, controls and associated risks
• Develop change management plans for process and controls changes and support external clients where required
• Implement communication, engagement, change leadership, training and resistance management strategies, and measure outcomes to assess effectiveness
• Partner with senior leadership to document change needs and shape an effective strategy, while evaluating improvements to existing processes
• Act as a liaison between team members and upper management, communicating policies, changes and updates

Required profile

• 3+ years of broad change management experience
• 2+ years of financial industry experience, preferably in Custody/Fund Accounting, Shareholder Services or Investor Services/Fund Administration
• University degree (or equivalent)
• Excellent interpersonal skills and ability to build trusted relationships with clients, stakeholders and centres of influence
• Ability to thrive in a fast-paced environment

Required skills

• Change management methodologies such as ADKAR, Kotter or equivalent
• Nice to have: thorough knowledge of Fund Accounting/Custody/Shareholder Services systems (e.g. W360, Unitrax, Milvus, Trust & Gplus)
• Nice to have: project management experience, PROSCI (ADKAR) certification, PMP certification

What we offer

• Total rewards program with bonuses, flexible benefits, competitive compensation, commissions and stock where applicable
• Leadership coaching and development opportunities
• Flexible work/life balance options
• Opportunities to take on greater accountabilities and access a range of roles across the business