IT Support Specialist – Montreal

About the role

CoStar Group is seeking an experienced IT Support Specialist to be the primary point of contact for employee technology issues in its Montreal office. You will diagnose and resolve hardware, software, and network problems, ensuring smooth daily operations for staff across North America.

Key responsibilities

• Provide guidance, assistance, and follow‑up on client questions, problems, or malfunctions of all systems, applications, hardware and software.
• Participate in a telephone support rotation, assisting users in U.S. offices via remote tools.
• Document problems and solutions in the Service Desk ticketing system.
• Inform management of potential problems and identify trends.
• Create and maintain computer images.
• Install hardware and peripherals such as monitors, keyboards, printers, and hard drives.
• Install, configure, maintain, and upgrade computer hardware and software.
• Provide videoconference administration and support.
• Perform any other duties and special projects as assigned.

Required profile

• Bachelor’s degree from an accredited, in‑person university or college.
• Minimum 2 years of experience in a corporate IT or Service Desk role.
• Experience implementing TCP/IP at the workstation level.
• Experience supporting Windows 11 workstations, macOS, Active Directory, Microsoft Office 365, Azure, remote tools and Windows file permissions.
• Ability to lift or move equipment up to 50 lb.

Required skills

• TCP/IP
• Windows 11
• macOS
• Active Directory
• Microsoft Office 365
• Azure
• Remote support tools
• Windows file permissions
• Hardware installation
• Computer imaging
• Videoconference administration

What we offer

• Full‑time onsite schedule (5 days per week) in Montreal.
• Monthly travel to Toronto for team meetings.