IT Support Specialist

About the role

Ripple is looking for a motivated IT Support Specialist to keep its global workforce productive. You will provide front‑line technical assistance, manage employee device lifecycles, and ensure smooth operation of key SaaS and collaboration tools.

Key responsibilities

• Provide front‑line support via walk‑ups, tickets, and chat, meeting SLA targets.
• Troubleshoot and support SaaS applications such as Google Workspace, Okta, Atlassian Cloud, and Slack.
• Deliver technical expertise for macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
• Manage onboarding, off‑boarding, and equipment reclamation processes.
• Lead new‑hire IT orientation and day‑one technical guidance.
• Serve as point of contact for conference‑room AV systems (Neat, Crestron, Zoom, Logitech).
• Maintain accurate asset inventory and documentation.
• Support IT initiatives including deployments, office moves, and system migrations.
• Provide coverage for teammates and participate in global on‑call rotations.

Required profile

• Proven experience delivering IT support in a corporate environment.
• Proficiency with ticketing systems such as Jira and FreshService.
• Hands‑on experience supporting enterprise SaaS platforms.
• Familiarity with conference‑room technologies (Neat, Crestron, Logitech).
• Experience troubleshooting Wi‑Fi, VPN, DNS, or basic networking issues.
• Knowledge of information‑security best practices.
• Strong problem‑solving and communication skills.
• Willingness to work onsite five days a week.

Required skills

• Google Workspace
• Okta
• Atlassian Cloud
• Slack
• macOS
• Windows
• Azure AD
• Jamf
• Intune
• Jira
• FreshService
• Neat
• Crestron
• Zoom
• Logitech
• Wi‑Fi
• VPN
• DNS
• Networking troubleshooting
• Information security best practices

What we offer

• Fast‑paced start‑up environment with experienced industry leaders.
• Learning opportunities with access to the latest technologies.
• Professional development budget for continuous learning.
• Inclusive culture that values diversity and empowerment.
• Collaborative in‑office setting for moments that matter.