IT Support Specialist (Hybrid, Montreal/Toronto)

About the role

Mandy's is expanding its restaurant network across Canada and needs a dedicated IT Support Specialist to keep all locations running smoothly. Reporting to the VP of Technology, you will own field technical support, hardware provisioning, and menu data synchronization for 17 restaurants and future sites.

Key responsibilities

• Resolve L1/L2 technical issues on restaurant hardware, POS systems, and network infrastructure to ensure 24/7 uptime.
• Execute real‑time menu, pricing, and promotion updates across digital sales channels and physical POS touchpoints.
• Audit and maintain accurate operating hours, location details, and schedule data on internal systems and third‑party delivery apps.
• Manage end‑to‑end lifecycle of corporate and restaurant hardware, including rapid setup, user access provisioning, and secure decommissioning.
• Administer the internal IT ticketing system, track trends, and ensure data integrity across the tech stack.
• Make final decisions on ticket resolution pathways, menu deployment timing, hardware provisioning standards, and field vendor dispatch.

Required profile

• 5+ years of hands‑on IT support experience, preferably in a multi‑site retail or restaurant environment.
• Strong troubleshooting skills for hardware, POS, and network issues.
• Ability to work independently, prioritize incidents, and communicate clearly with restaurant teams.

Required skills

• POS systems
• Network infrastructure
• Hardware troubleshooting
• User provisioning
• Ticketing system administration

What we offer

• Hybrid work arrangement (on‑site at Montreal or Toronto restaurants as needed).
• Opportunity to shape technology operations for a fast‑growing food brand.
• Collaborative team culture focused on innovation and quality.