IT Helpdesk Specialist

About the role

We are looking for an IT Helpdesk Specialist to be the first point of contact for employees needing technical assistance. You will ensure smooth daily operations by resolving issues quickly and supporting new hires in a collaborative, fast‑paced environment.

Key responsibilities

• Provide first‑level support for internal technical problems, including account provisioning, password resets, device troubleshooting and application assistance.
• Log, prioritize and resolve tickets through our IT service management platform while keeping users informed.
• Escalate complex incidents to specialized teams and follow up until resolution.
• Prepare hardware and configure accounts for employee onboarding and off‑boarding.
• Document recurring issues and contribute to self‑service knowledge bases.
• Identify and suggest improvements to enhance the overall employee IT experience.

Required profile

• Minimum one year of experience in a technical support, helpdesk or service‑desk role.
• Strong knowledge of Windows and macOS operating systems and common workplace tools.
• Excellent communication and customer‑service skills, with the ability to explain technical concepts clearly.
• Proactive attitude, curiosity and a passion for problem‑solving.

Required skills

• Windows and macOS operating systems
• Microsoft 365, Slack, Zoom
• Jira Service Management or ServiceNow
• Identity and device management solutions such as Microsoft Entra ID, Okta, Google Workspace, Jamf, Microsoft Intune
• Networking fundamentals: VPN, DNS, Wi‑Fi
• Command‑line troubleshooting
• Hardware troubleshooting and device provisioning

What we offer

• Opportunity to grow technical expertise in a supportive team.
• Inclusive workplace that values diversity and accessibility.