Head Library Clerk

About the role

The Head Library Clerk leads the day‑to‑day operations of the Humanities & Social Sciences Library circulation department at McLennan Library. Reporting to the Supervisor of Lending & Access Services, this role ensures efficient material handling, staff coordination, and high‑quality patron service.

Key responsibilities

• Oversee circulation activities including loans, returns, renewals, holds, and interlibrary loan processing.
• Train, schedule, and supervise library staff, ensuring compliance with library policies.
• Develop and recommend procedures to improve unit efficiency and maintain accurate records.
• Handle payment processing, verify Moneris receipts, and prepare monthly finance reports.
• Provide basic reference assistance and guide users in catalogue searches.
• Manage course reserve requests and coordinate graduate study space reservations.
• Conduct inventory, shelf‑reading, and collection‑shifting projects.

Required profile

• Experience in library circulation or similar customer‑service environment.
• Strong organizational skills with the ability to supervise and train staff.
• Attention to detail for record‑keeping, reporting, and compliance monitoring.
• Excellent communication skills for interacting with patrons and internal teams.

Required skills

What we offer

• Opportunity to lead a key library service unit within a major research university.
• Professional development and training in library operations.
• Access to university resources and collaborative academic environment.