Guest Service Representative / Reservations Agent

About the role

Join the Front Office team at a renowned Relais & Châteaux property on Vancouver Island. As a Guest Service Representative/Reservations Agent you will be the primary point of contact for guests, handling reservations, check‑ins, and personalized service throughout their stay.

Key responsibilities

• Provide efficient, personalized guest service meeting Relais & Châteaux, AAA Diamond, and Forbes standards.
• Take and process reservation calls, monitor and respond to email inquiries, and manage online bookings.
• Facilitate group rooming list entry and conduct ongoing accuracy checks and guest confirmations.
• Maintain reservation files, handle day‑to‑day operational paperwork, and perform daily administrative tasks such as filing and faxing.
• Assist as a Night Auditor when needed.
• Welcome guests, conduct check‑in and check‑out, and provide orientation.
• Deliver amenities (e.g., fruit plates, room deliveries) and answer inquiries about the Inn’s services in person, by phone, or via email.
• Perform Guest Service and Concierge‑related tasks as required.

Required profile

• Strong commitment to delivering high‑quality hospitality service.
• Ability to work flexible hours, including evenings and weekends.
• Excellent communication skills and a friendly, professional demeanor.
• Attention to detail and ability to manage multiple guest interactions simultaneously.

Required skills