Guest Service Agent

About the role

As a Guest Service Agent you will be the first point of contact for our guests, acting as an ambassador for the hotel and ensuring every stay is memorable. Your curiosity and attentiveness will help you deliver personalized service throughout the guest journey.

Key responsibilities

• Manage check‑in and check‑out processes, verify arrivals and departures, and keep internal operations running smoothly.
• Respond to guest requests courteously in person, by phone, or via email, using creativity to enhance their experience.
• Proactively resolve issues and concerns, maintaining a satisfaction‑focused approach.
• Collaborate with other departments to share relevant information and personalize guest interactions.

Required profile

• Diploma in Hospitality (or related field) – considered an asset.
• Excellent oral and written communication skills.
• Positive, customer‑service oriented attitude with the ability to stay calm in difficult situations.
• Strong listening skills to understand guest needs and preferences.
• Good computer proficiency.

Required skills

• Experience with OPERA PMS (property management system) – asset.

What we offer

• Special discounted rates at Germain Hotels for personal travel.
• A creative and autonomous work environment that recognises individual contributions.
• Access to a state‑of‑the‑art gym located on the workplace premises.