Global Product Owner (GPO) of HR Services

About the role

GoGlobal is looking for a Global Product Owner of HR Services (HRS), an Executive Director-level role reporting to the Chief Delivery Officer. The GPO owns the Employer of Record (EoR) and HR Support products end to end, including their global scope, standards, commercial logic, processes and economics, and leads the function worldwide. The role is client-facing and acts as the senior product and delivery voice for HRS, partnering with Revenue and Sales to win and expand business.

Key responsibilities

• Act as the senior, client-facing product authority for HRS, supporting strategic client engagements, pitches, pricing and scope, and anchor the product's reputation in the market.
• Own the global scope, service definitions, standards, SLAs and compliance expectations, and drive consistent delivery across regions.
• Translate market and client insight into the service design, delivery organisation and product roadmap, including delivery-model choices (in-house, outsourced, automated).
• Set the global operating model and process standards, approve processes and SOPs, direct the Global Process Manager, and support the enterprise AI direction.
• Own product-level cost-to-serve, make trade-offs on scope, automation and sourcing, and diagnose cost pressures.
• Lead the Regional Product Owners and country leads, mentor the Global Operations Lead, and arbitrate cross-regional disagreements.
• Propose changes to product scope, service tiers and commercial logic, and ensure compliance with international employment law, worker classification, payroll and tax, and co-employment risks.

Required profile

• Bachelor's degree in HR, Law or a related field; mobility qualification such as CIPD or GPHR required.
• At least 8 years owning a product, service line or regional/global function end to end, and 15+ years in Employer of Record, global employment or international HR/payroll.
• Managing Director-level leadership experience and experience running a service-line P&L at scale.
• Strong knowledge of international employment law, worker classification, statutory benefits and payroll/social-security obligations across APAC, EMEA and ideally the Americas.
• Fluent English; additional regional languages an advantage.

Required skills

• Experience designing service standards, commercial logic and pricing frameworks.
• Familiarity with EoR, HRIS and payroll platforms (e.g. Workday, SAP SuccessFactors, ADP).
• Comfort with AI-assisted tools and automation.
• Preferred: prior experience as a product or service-line head in a global EOR/PEO provider or Big-4 people advisory, and experience leading a P&L turnaround or in-housing programme.