Front Office Supervisor – Luxury Hotel

About the role

Join the Front Office team at a renowned Relais & Châteaux property on Vancouver Island. As a Front Office Supervisor you will lead a dedicated team, ensuring every guest receives personalized, high‑standard service in a stunning coastal setting.

Key responsibilities

• Deliver efficient, personalized guest service that exceeds Relais & Châteaux, AAA and Forbes standards.
• Support the Front Office Manager and act as a hands‑on supervisor, assisting team members to meet guest expectations.
• Serve as the primary contact for guests and staff requiring immediate assistance and follow up on any concerns.
• Participate in all HR functions for the Front Office department as directed.
• Foster a positive learning and development atmosphere for team members.
• Help design, implement, and improve systems that streamline guest flow, staff coordination, and supply management.
• Contribute to the creation and achievement of the department’s annual budget.
• Maintain cleanliness and condition of front office and storage areas.
• Complete administrative tasks to ensure smooth departmental operations.

Required profile

• Commitment to equality, diversity and the West Coast culture.
• Strong leadership with a hands‑on approach.
• Excellent guest‑service orientation and attention to detail.
• Ability to handle administrative and budgeting responsibilities.
• Willingness to support team learning and development.

Required skills

• No specific technical skills required.