Front Office Supervisor – Luxury Hotel

About the role

Join the Front Office team at a renowned Relais & Châteaux property on Vancouver Island. As a Front Office Supervisor you will support the Front Office Manager and ensure guests receive personalized, high‑standard service in a luxury environment.

Key responsibilities

• Deliver efficient, personalized guest service that meets or exceeds Relais & Châteaux, AAA Diamond and Forbes standards.
• Assist the Front Office Manager and act as a hands‑on supervisor, helping team members meet guest expectations.
• Serve as the primary contact for guests and staff requiring immediate assistance and follow up on concerns.
• Participate in HR functions for the Front Office department as directed.
• Foster a positive learning and development atmosphere for team members.
• Help design, implement, monitor and improve systems that manage guest flow, staff and supplies.
• Contribute to the creation and achievement of the department’s annual budget.
• Maintain cleanliness and condition of Front Office and storage areas.
• Complete administrative tasks required for smooth department operations.

Required profile

• Commitment to equality, diversity and a culture of belonging.
• Strong hospitality mindset aligned with West Coast culture.
• Ability to work collaboratively and support team development.
• Experience in luxury hotel front office operations is preferred.

Required skills