Front Office Supervisor – Luxury Hotel

About the role

Join the Front Office team at a renowned Relais & Châteaux property on Vancouver Island. As Front Office Supervisor you will ensure exceptional, personalized service while supporting the Front Office Manager and leading a dedicated team.

Key responsibilities

• Deliver efficient, personalized guest service that meets or exceeds Relais & Châteaux, AAA Diamond and Forbes standards.
• Assist the Front Office Manager and act as a hands‑on supervisor, stepping in to help team members as needed.
• Serve as the primary contact for guests and staff requiring immediate assistance and follow up on guest concerns.
• Participate in HR functions for the Front Office department as directed.
• Help create a positive learning and development atmosphere for team members.
• Develop, implement, monitor and improve systems that control guest flow, staffing and supplies.
• Contribute to the department’s annual budget planning and execution.
• Maintain cleanliness and condition of Front Office and storage areas.
• Complete administrative tasks to ensure smooth departmental operations.

Required profile

• Commitment to delivering service excellence in a luxury hospitality environment.
• Ability to support and collaborate with the Front Office Manager and team.
• Strong problem‑solving skills and a hands‑on leadership style.
• Experience in budgeting, HR processes and operational improvement.
• Attention to detail and a focus on maintaining high standards of cleanliness and organization.

Required skills