Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests at Canada's Best Value Inn & Suites. You will manage check‑ins and check‑outs, handle reservations, and provide information about the hotel and local attractions. This role requires strong attention to detail in a fast‑paced hospitality environment.

Key responsibilities

• Register arriving guests, assign rooms, and process group arrivals and departures.
• Take, cancel, and modify room reservations using the central reservation system.
• Provide information on hotel facilities, services, and local points of interest.
• Process departures, calculate charges, receive payments, and balance cash reports.
• Perform clerical duties such as faxing, filing, and photocopying.
• Answer telephone calls, relay messages, and deliver excellent customer service.

Required profile

• Client‑focused with strong interpersonal skills.
• Dependable, organized, and able to exercise good judgement.
• Excellent oral communication and flexibility to work evenings, days, and weekends.
• Team player with a reliable work ethic.

Required skills

• Proficiency with a Central Reservation System (CRS).
• Competence in using spreadsheet software.