Dispatcher – Logistics Coordination

About the role

We are looking for a proactive Dispatcher to coordinate drivers, manage service schedules and keep daily operations running smoothly. You will act as the communication hub between customers and drivers, ensuring timely deliveries, pickups and service calls while upholding company standards.

Key responsibilities

• Schedule, coordinate and dispatch drivers for deliveries, services and pickups.
• Communicate with drivers and customers to address service needs, delays or changes.
• Monitor routes and ensure timely completion of daily assignments.
• Handle customer inquiries with professionalism and urgency.
• Maintain accurate service records and dispatch documentation.
• Collaborate with operations and customer service teams to resolve issues quickly.
• Support drivers with problem‑solving and provide updates as needed.
• Work with urgency in a high‑paced environment.

Required profile

• 3+ years of experience in dispatching, customer service, scheduling or a related role.
• Strong organizational, time‑management and prioritization abilities.
• Excellent communication and interpersonal skills with a customer‑first mindset.
• High level of data accuracy and attention to detail.
• Ability to handle pressure and solve problems quickly.
• Bilingualism (English/French) is an asset.

Required skills

• Proficiency with dispatching or scheduling software.
• Logistics and routing knowledge.

What we offer

• Competitive salary of $70,000 CAD per year.
• Great company benefits and business‑casual workplace.
• Supportive, collaborative team environment.
• Opportunities for growth within a stable, expanding organization.
• On‑the‑job learning across multiple brands.