Director, SME Growth Program Management

About the role

The Director, SME Growth Program Management will serve as the operational backbone of Mastercard's global SME business, translating strategic priorities into coordinated action and measurable outcomes. Reporting to senior leadership, this role drives cross‑functional execution, governance and accountability across the SME organization.

Key responsibilities

• Establish and lead cross‑functional execution of enterprise SME priorities, ensuring alignment across key stakeholder groups.
• Set up governance, operating rhythms and performance‑management processes that drive accountability and business impact.
• Prioritize resources, investments and executive attention on the highest‑value opportunities.
• Foster a culture of collaboration across regions, business units and functions.
• Monitor progress, identify opportunities and lead corrective actions to maximise impact.
• Measure and communicate progress against strategic objectives and key business outcomes.
• Support planning for high‑impact customer, partner and industry engagements.
• Ensure successful activation and localisation of growth initiatives with regional and market teams.
• Partner with Product, Regional, Services, Public Sector and Corporate Strategy teams to align enterprise priorities.

Required profile

• Proven experience leading growth, business transformation, consulting or business operations functions.
• Exceptional ability to influence senior executives and drive alignment across a highly matrixed global organisation.
• Experience building scalable operating models, governance structures and organisational capabilities.
• Strong commercial acumen with a relentless focus on measurable business outcomes.
• Excellent communication, executive presence and stakeholder‑management skills.
• Comfort operating in ambiguity and leading through change with speed, accountability and resilience.
• Proactive attitude, willingness to challenge the status quo and a good sense of humour.