Director, Learning Content Operations

About the role

This senior leadership position shapes the strategy and execution of a large‑scale learning content portfolio for a fast‑paced, remote‑first organization. You will guide the design, development, and continuous improvement of compliance and workplace training programs, ensuring they are pedagogically strong and commercially impactful.

Key responsibilities

• Lead end‑to‑end strategy and execution of the learning content portfolio, aligning with regulatory, customer, and commercial goals.
• Oversee design, development, release, and ongoing optimization of courses, learning paths, and role‑based training.
• Manage and scale a team of instructional designers and content developers, fostering high performance and collaboration.
• Define and evolve instructional design standards, learning frameworks, and assessment methodologies.
• Drive innovation in learning experiences, including adaptive learning, microlearning, scenario‑based design, and personalized journeys.
• Partner cross‑functionally with product, marketing, sales, customer success, and engineering to align content strategy with go‑to‑market execution.
• Ensure operational excellence across the content lifecycle: planning, prioritization, QA, localization, and release management.

Required profile

• 8+ years of experience in instructional design, learning experience design, or content strategy, preferably in eLearning, compliance, or LMS environments.
• Proven track record managing a large‑scale content library or training portfolio.
• Strong leadership experience managing instructional design or content development teams.
• Deep expertise in instructional design methodologies (ADDIE, SAM), adult learning theory, assessment design, and learning science.
• Hands‑on experience delivering innovative digital learning solutions such as adaptive learning, scenario‑based training, or personalized learning paths.
• Demonstrated ability to link content strategy to business outcomes like engagement, retention, or revenue impact.

Required skills

• ADDIE methodology
• SAM methodology
• eLearning platforms
• LMS administration
• Adaptive learning design
• Scenario‑based training development
• Personalized learning path creation