Desktop Support Technician – Toronto

About the role

NTT DATA is looking for a Desktop Support Technician to join its Toronto team. You will provide on‑site and remote assistance for end‑users, ensuring that desktop computers, printers, mobile devices and related software run smoothly.

Key responsibilities

• Install, diagnose, and maintain desktop hardware, printers, and software applications.
• Provide deskside support and remote troubleshooting via telephone or remote‑control tools.
• Perform scheduled moves, installations, cancellations, and Mac‑related tasks.
• Deliver Level II support, escalating complex issues when necessary.
• Track all incidents in ServiceNow and meet documented service‑level targets.
• Collaborate with asset management, network services, and application teams to resolve underlying problems.
• Assist in creating and updating knowledge articles and standard operating procedures.

Required profile

• Minimum 5 years of experience in end‑user and desktop support.
• Strong knowledge of Windows operating systems and networking fundamentals.
• Excellent communication skills and a customer‑focused attitude.

Required skills

• Windows OS installation, configuration, and troubleshooting.
• TCP/IP, DHCP, Device Manager, Registry Editor, and user/admin command utilities.
• ServiceNow ticketing system.
• Mac OS support for desktop environments.
• Printer and peripheral device troubleshooting.