Desktop Support Engineer – Windows OS

About the role

We are looking for a Desktop Support Engineer specialized in Windows operating systems to join NTT DATA’s Montreal team. The role involves providing onsite assistance to end‑users at client locations, handling tickets, and ensuring timely resolution of hardware and software issues.

Key responsibilities

• Deliver onsite support for desktops, notebooks and printers, including troubleshooting, parts replacement, upgrades and deployments.
• Manage and resolve tickets within defined Service Level Agreements, documenting actions taken.
• Identify potential problems that could affect user experience and implement corrective measures.
• Escalate complex issues to senior team members and act as a point of reference for less‑experienced technicians.
• Provide after‑hours support when required by leadership.

Required profile

• 2‑4 years of experience in desktop support or a related IT role.
• High school diploma or equivalent; post‑secondary education preferred.
• Strong client‑service orientation and ability to work independently.
• Physical ability to perform typical office tasks and occasional travel.
• Bilingual (English/French) mandatory.

Required skills

• In‑depth knowledge of the Windows operating system environment.
• CompTIA A+ certification or equivalent desktop support skill set.
• Proficiency in hardware troubleshooting, repair and replacement for PCs, laptops and printers.

What we offer

• Opportunity to work with a global leader in technology services.
• Professional development and potential for career growth.
• Collaborative, inclusive work environment.