Desktop Support Engineer – Onsite (Montréal)

About the role

We are looking for an experienced End User Computing (EUC) Engineer to provide onsite desktop support for our Montréal office. You will be the first point of contact for hardware, software and connectivity issues, ensuring a smooth and productive environment for all end‑users.

Key responsibilities

• Deliver onsite Desk Side Support for desktops, laptops, monitors, docking stations, printers and other peripherals.
• Troubleshoot and resolve hardware and software incidents, adhering to SLA timelines.
• Stage, image and deploy new devices using tools such as KDP, SCCM, MDT or Intune.
• Perform hardware diagnostics, repairs and coordinate warranty replacements.
• Support Windows 10/11, Microsoft Office 365, Outlook and Teams.
• Manage user accounts, password resets and access requests in Active Directory.
• Diagnose basic network issues (LAN, Wi‑Fi, VPN, TCP/IP, DNS, DHCP).
• Create, update and close tickets in ServiceNow or Remedy and maintain asset inventory.

Required profile

• 4‑6 years of experience in desktop or end‑user support.
• Strong analytical and problem‑solving abilities.
• Excellent communication and customer‑service skills.
• Ability to work independently and handle multiple requests.

Required skills

• Windows 10/11 operating systems
• Microsoft Office 365, Outlook, Teams
• Desktop/laptop hardware troubleshooting and repair
• Imaging tools: KDP, SCCM, MDT, Intune
• Active Directory user management
• Basic networking: TCP/IP, DNS, DHCP, VPN, LAN/Wi‑Fi
• ITSM platforms: ServiceNow, Remedy, Jira