Deductions Specialist

About the role

The Deductions Specialist works in a team in Mississauga, Ontario, reporting to the Canada Controller. The role supports the commercial finance and order-to-cash functions for the Canada Tools businesses, focusing on reviewing, validating and resolving customer deductions such as promotional claims, pricing discrepancies, shortages, returns, rebates and trade disputes. It also supports month-end close, maintains internal controls and helps reduce invalid deductions.

Key responsibilities

• Research, review, validate and resolve customer deductions, including promotions, pricing discrepancies, shortages, returns, rebates and trade claims.
• Partner with Sales, Customer Service, Finance, Accounts Receivable and other teams to resolve open deductions quickly.
• Determine the validity of deductions and process approvals, chargebacks, recoveries and dispute submissions.
• Monitor deduction aging to reduce past-due balances and shorten resolution cycle time.
• Support month-end and quarter-end close by reconciling deduction balances, preparing account analyses and ensuring accurate reporting.
• Maintain accurate records of claims, resolutions and supporting documentation in line with audit requirements.
• Prepare regular reports on deduction volumes, aging and issue trends, and identify trends and root causes to recommend improvements.
• Assist with continuous improvement initiatives and ensure compliance with internal controls and audit requests.

Required profile

• Bachelor's degree in Accounting or Finance required; CPA or MBA is a plus.
• 2 to 5 years of experience in deductions management, accounts receivable, trade finance, order-to-cash, customer claims or a related finance/accounting function.
• Ability to communicate clearly with non-financial colleagues at all management levels.
• Strong organizational, analytical and decision-making skills, attention to detail, and ability to work independently.

Required skills

• Strong knowledge of MS Excel, including pivot tables, VLOOKUP and SUMIF.
• Experience with business intelligence platforms such as Power BI is highly preferred.

What we offer

• Anticipated annual base salary of $75,000-$85,000 depending on experience and location.
• Hybrid work arrangement, with in-office and remote work depending on business needs.
• Company-provided fleet vehicle for business and personal use.
• Benefits package covering health, well-being and financial security, plus a company cell phone and laptop.
• Career growth opportunities within a Fortune 200 company, employee product purchase program and perks such as stock option discounts and GoodLife Fitness discounts.