Customer Support Specialist (Kelowna, BC)

About the role

Fullscript, a leading health‑technology company, is seeking a Customer Support Specialist to join its Kelowna team. You will be the primary point of contact for practitioners and patients, delivering personalized assistance through phone, email and live chat.

Key responsibilities

• Provide timely, courteous support to customers via phone, email and live chat.
• Troubleshoot issues, explain product features and recommend solutions that meet customer needs.
• Resolve complex inquiries using internal support tools and product knowledge.
• Build and maintain strong relationships through clear, interactive communication.
• Collaborate with teammates to develop strategies that surprise and delight customers.
• Ensure coverage across all business hours and coordinate support schedules.
• Identify recurring issues, report trends to supervisors and contribute to continuous improvement.
• Represent Fullscript’s brand and uphold its commitment to customer satisfaction.

Required profile

• Strong passion for customer satisfaction and an engaging personality.
• Excellent verbal and written communication skills.
• Detail‑oriented with the ability to capture and manage information accurately.
• Empathetic, with strong interpersonal skills for relationship building.
• Adaptable, able to embrace change and tackle new challenges.
• Team‑player mindset, eager to collaborate and support colleagues.

Required skills