Customer Support Agent
SourceKnowledge
Description du poste
About the role
We are looking for a Customer Support Agent to join SourceKnowledge’s operations team. This junior‑level, remote position supports advertisers and publishers in Canada, handling onboarding, campaign management and relationship building.
Key responsibilities
- Manage inbound communications via email, live chat and phone from advertisers and publishers.
- Onboard and set up new accounts.
- Monitor and optimize ad campaigns to meet performance targets.
- Provide timely support according to SLAs and generate client reports as needed.
- Collaborate with cross‑functional teams to relay information and ensure client expectations are met.
Required profile
- Bachelor’s degree in any discipline.
- Strong verbal and written communication skills.
- Experience in customer service with analytical abilities.
- Proactive, productive and entrepreneurial attitude.
Required skills
- Microsoft Office and Google Suite.
- Familiarity with online advertising platforms (e.g., Google Ads, Yahoo, The Trade Desk) – a plus.
- Experience with CRM tools such as Salesforce, Outreach, Zendesk – a plus.
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