Customer Supply Chain Co-Op / Intern

About the role

IKO Industries Ltd., a manufacturer of roofing and building materials, is looking for a Customer Supply Chain Co-Op/Intern in Brampton. The co-op collaborates with sales, logistics, plants and production planners to manage orders and resolve issues, working directly with customers on a day-to-day basis to make sure products and services are delivered on time.

Key responsibilities

• Handle day-to-day customer inquiries by phone and email and build strong customer relationships
• Use multiple systems to enter orders and verify accuracy, load weight, pallet count and special considerations
• Monitor and update shipping dates and communicate changes to internal and external customers
• Track customer adherence to order rules during buy periods and monitor inventory and allocation priorities with allocation planners
• Prepare customer-related reports and identify trends in inquiries and complaints to support issue management
• Collaborate with internal departments to solve problems and expedite orders
• Analyze dashboards for the Customer Supply Chain Team and drive action plans to meet customer-centred targets
• Monitor late orders to help meet departmental metrics
• Author, edit and approve knowledge base articles or standard operating procedures as assigned
• May require some travel within North America

Required profile

• Current student in the final year of a College or University program in Business Administration, Supply Chain, Accounting or Data Analytics; recent graduates also considered
• Attention to detail, organizational and communication skills (written and verbal)
• Problem-solving and analytical skills, ability to handle a high volume of emails and orders
• Interest in a long-term supply chain career and excellent customer focus
• Follows the US holiday schedule

Required skills

• Practical experience with MS Office, including intermediate Excel
• Experience with JDE and Power BI is an asset

What we offer

• Competitive salary and health and benefit plan
• Matched retirement savings program
• Potential for full-time employment after completing the co-op
• Joining a growing organization focused on diversity and inclusion