Customer Success Representative – Vancouver

About the role

Do you want to make a difference within the global transportation planning and design community? Transoft Solutions, an international leader in specialized software, is looking for a Customer Success Representative at its Vancouver head office. You will provide outstanding customer service, direct inquiries, and support the sales team with clerical and sales activities.

Key responsibilities

• Manage and maintain the customer database and CRM system.
• Assist with order processing and generate monthly renewal quotes.
• Handle vendor registration for provincial and municipal government accounts.
• Support the accounting team with invoices and payment follow‑up.
• Operate the corporate phone system, screen and forward calls, and respond promptly to customer inquiries.
• Provide post‑sales service and ensure customer satisfaction.

Required profile

• Bilingual in English and French with strong written and verbal communication skills.
• At least two years of B2B sales experience; software sales or CRM experience is a plus.
• Detail‑oriented, highly organized, and able to work in a dynamic environment.
• Excellent time‑management and customer‑management abilities.
• Diploma in a related field or equivalent relevant experience.

Required skills

• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience using CRM systems for sales and customer management.
• Database management and vendor registration procedures.

What we offer

• Flexible hybrid work environment (minimum 2 days onsite, rest remote).
• Professional growth and development opportunities.
• Community initiatives and a fun, collaborative culture.