Customer Service & Sales Associate – Entry Level

About the role

Join 503 Direct Mgmt, an authorized Rogers representative in Sault Ste. Marie, as a Customer Service & Sales Associate. This entry‑level, full‑time position offers on‑the‑job training and the chance to help customers find telecom solutions that fit their needs.

Key responsibilities

• Meet customers in person, understand their needs and introduce relevant Rogers products and services.
• Ask questions to determine the best plans, products, and options, then explain pricing, features, promotions and service details clearly.
• Assist with account changes, upgrades, renewals and new service setups while addressing billing or service inquiries.
• Maintain accurate records of interactions and sales activity, and follow up with customers as needed.
• Stay current on product offerings, promotions and program changes, and work toward individual and team sales goals.

Required profile

• Friendly, approachable and comfortable meeting new people.
• Strong communicator and listener who can explain information clearly.
• Motivated by goals, organized, reliable and able to follow through on customer requests.
• Positive, persistent and able to handle challenges or rejection professionally.
• Fluent in English; additional languages are a plus.

What we offer

• Full‑time hours with weekly pay ranging from $750 to $1,050.
• Paid, structured training and ongoing coaching.
• Hands‑on experience in customer service, sales and telecommunications.
• Opportunities for additional responsibility, professional growth and advancement.
• A supportive, team‑oriented workplace that values diversity.