Customer Service Representative – Returns & Online Orders

About the role

Join a friendly, diverse team at Canadian Tire in Grimsby as a Customer Service Representative. You will be the first point of contact for shoppers, handling returns, exchanges, and online order inquiries while delivering a positive in‑store experience.

Key responsibilities

• Greet and assist customers in person and over the phone.
• Process product returns, exchanges, and sales transactions accurately.
• Operate the cash register, computer, and printer to complete purchases.
• Maintain a tidy and organized customer service area.
• Ensure compliance with health and safety regulations.

Required profile

• Previous customer service experience.
• Flexibility to work days, evenings, weekends and holidays.
• Ability to stand, walk, lift and carry items for up to 8 hours.
• Strong attention to detail and problem‑solving skills.
• Comfortable working in a fast‑paced retail environment.

Required skills

• Cash register operation.

What we offer

• Competitive hourly wage $18‑$22 (CAD).
• Flexible scheduling and work‑life balance.
• Employee discount and profit‑sharing (conditions apply).
• Ongoing training, career growth, and scholarship opportunities.
• Inclusive, safe workplace with on‑site parking and nearby public transit.