Customer Service Representative – Part‑time (18.75 hrs/week)

About the role

As a Customer Service Representative at Scotiabank, you will be the face of the branch, helping customers achieve their financial goals. This part‑time position (18.75 hrs/week) focuses on delivering exceptional service and building lasting relationships.

Key responsibilities

• Process daily banking transactions accurately and efficiently.
• Build strong customer relationships and deliver excellent service.
• Identify and address customer needs, offering simple sales solutions when appropriate.
• Explain complex banking concepts in clear, simple language.
• Promote digital and self‑service banking options, including mobile applications.
• Contribute to branch targets by recognizing sales opportunities.

Required profile

• Proven customer service experience through work or community involvement.
• Professional, friendly, and efficient communication style.
• Flexibility to work a variable schedule.
• Comfort with simple sales situations.
• Strong technical aptitude for digital banking tools.

Required skills

What we offer

• Opportunity to join a forward‑thinking, collaborative team.
• Clear career path with diverse professional development options.
• Internal training to enhance banking and digital skills.
• Recognition and rewards for high performance.
• Competitive compensation and benefits package.