Customer Service Representative

About the role

U-Haul is looking for friendly, motivated Customer Service Representatives in Edmonton to work as part of a supportive team and be the face of the company's service. The role helps customers on their journeys by inspecting and maintaining equipment and using up-to-date technology to dispatch and return equipment. On-the-job education is offered.

Key responsibilities

• Assist customers inside and outside a U-Haul centre with products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers about products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Take part in ongoing U-Haul education through U-Haul University

Required profile

• Legally authorized to work in Canada; no employer sponsorship available
• Valid driver's license and ability to maintain a good driving record
• High school diploma or equivalent
• Able to handle moderate physical demands, including moving equipment of at least 50 lbs and working around moving parts or machines

What we offer

• Paid holidays, vacation and sick days, if eligible
• Complete benefit plan, if eligible, with RRSP payroll deduction and deferred profit-sharing plan, if eligible
• Gym reimbursement program, if eligible
• On-the-job training and opportunities for advancement
• Wellness programs, EAP and Mindset app program
• Discounts on Apple products, Dell computers, hotels and more
• $100 hiring bonus and a $300 cash bonus after completing the 1-2-3 Punch certification program