Customer Service Representative

About the role

We are seeking a compassionate Customer Service Representative to join Motion’s Ontario team. In this full‑time position you will provide exceptional support to clients, their families, and healthcare professionals, ensuring a seamless experience with our mobility and accessibility solutions.

Key responsibilities

• Deliver consistent, high‑quality customer service across phone, email and in‑person interactions.
• Assist clients in selecting and understanding products such as wheelchairs, scooters, lift chairs and home‑care equipment.
• Coordinate with store and warehouse staff to ensure timely order fulfillment and issue resolution.
• Maintain accurate client records and process transactions in accordance with company procedures.
• Identify opportunities to improve service processes and contribute to operational efficiency.

Required profile

• 2+ years of experience in a customer‑facing role.
• Strong multitasking abilities and comfort handling multiple projects and timelines.
• Excellent communication skills and a genuine desire to help people.
• Ability to work collaboratively with colleagues, healthcare providers and suppliers.

Required skills

• Proficiency with standard office software (e.g., Microsoft Office).
• Basic computer literacy for using internal CRM or order‑management systems.

What we offer

• Opportunities for professional growth and deep industry knowledge.
• Access to Motion’s internal Learning Portal and training on products and processes.
• Networking with industry leaders and participation in Rehab Expos.
• A supportive team environment focused on making a tangible impact in the community.