Customer Service Representative

About the role

The Customer Service Representative (CSR) at Pacific Coast Fruit Products ensures a seamless, positive experience for every customer. Acting as the connective link between customers, account managers, account directors, and cross‑functional teams, the CSR oversees order execution from purchase order through shipping status.

Key responsibilities

• Process customer orders accurately and maintain up‑to‑date order visibility.
• Provide timely information and administrative support to Account Managers and Account Directors.
• Collaborate with Production, Quality Control, Logistics, Accounting, and Supply Chain to align requirements and resolve issues before they affect customers.
• Respond to customer inquiries and concerns with urgency and professionalism.
• Maintain accurate records of order status, shipping details, and customer communications.
• Identify and proactively address potential problems to ensure smooth order fulfillment.

Required profile

• Strong communication and interpersonal skills.
• Collaborative mindset with the ability to work across multiple departments.
• Detail‑oriented and able to manage multiple priorities in a fast‑paced environment.
• Customer‑focused attitude with a commitment to delivering exceptional service.
• Alignment with company values of integrity, excellence, and continuous improvement.

Required skills