Customer Service Representative (CSR)

About the role

Shippam & Associates is seeking a detail‑oriented Customer Service Representative to support its sales team, clients and suppliers. You will manage multiple orders simultaneously, ensuring accurate pricing, decoration, and timely delivery while providing excellent service.

Key responsibilities

• Manage submitted orders for pricing accuracy and correct decoration.
• Submit purchase orders to vendors and track delivery dates.
• Confirm order receipt, verify pricing, and ensure timelines are met.
• Notify sales representatives and clients when orders ship, providing tracking information and order details.
• Collaborate with warehouse and production teams to review product quality and decoration.
• Invoice delivered orders and resolve any discrepancies.

Required profile

• Secondary school education (preferred).
• Fluent English; bilingual French is an asset.
• At least one year of customer service experience.
• Strong organizational skills and ability to work in a team environment.

Required skills

What we offer

• Competitive salary $40,000–$45,000 per year.
• Dental, extended health care, disability and life insurance.
• RRSP matching program.
• Paid time off.
• On‑site parking.