Customer Service Representative - Collision Centre

About the role

FFUN Collision Centre is growing with a new, state-of-the-art Collision Centre coming to Saskatoon, and is looking for a Customer Service Representative. The role sits at the heart of the customer experience, working with customers, insurance providers, technicians and management to keep communication clear and repairs moving. Experience in collision, automotive, insurance, call centres, hospitality or retail is welcome.

Key responsibilities

• Act as the friendly, confident point of contact for customers throughout the repair process
• Keep customers informed with clear, timely updates on their vehicle
• Process insurance claims and coordinate repair bookings based on repair size and requirements
• Complete vehicle walk-arounds with customers and explain damage and the repair process
• Create and close work orders and prepare accurate invoices
• Schedule and confirm appointments and keep the shop organized
• Maintain accurate customer information, documentation and files
• Support the General Manager and Assistant Manager with projects and initiatives
• Ask customers for feedback and provide administrative support as needed

Required profile

• Strong background in customer service, able to handle questions, concerns and challenging conversations
• Ability to build trust, communicate clearly and keep customers informed
• Highly organized, able to manage appointments, follow-ups, documentation and multiple priorities
• Comfortable using computer systems and entering information accurately
• Attention to detail, proactive and solutions-focused, with a team-first attitude

What we offer

• Hourly wage of $18-$24 depending on experience
• Group retirement savings plan with employer-employee matched contributions
• Employee discounts on vehicles, service, repairs and parts
• Training and development opportunities
• Corporate gym membership rates
• Health and dental plans