Customer Service Representative – Call Centre
Manpower Services Canada Limit · Halifax
Description du poste
About the role
We are seeking a Customer Service Representative to handle written and oral inquiries, provide accurate information, and support customers in a busy call‑centre environment. The role involves billing, refunds, record‑keeping and post‑sale client consultation.
Key responsibilities
- Answer written and oral customer inquiries and provide information.
- Arrange billing, refunds and credits for services.
- Maintain records, statistics and log complaints.
- Receive payments and process refunds.
- Develop events for publicity, fundraising and information purposes.
- Consult with clients after sale to provide ongoing support.
Required profile
- Secondary school graduation certificate.
- 1‑2 years of call‑centre experience.
- Basic security clearance and criminal record check.
- Strong attention to detail, punctuality and client focus.
- Ability to work in a fast‑paced environment with tight deadlines.
Required skills
- Internet usage.
- Microsoft Outlook.
- Microsoft Word.
- Microsoft Office suite.
- Microsoft Project.
- Electronic mail.
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Manpower Services Canada Limit
Halifax
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