Customer Service Representative - Biopharma Product Testing

About the role

Eurofins Scientific is an international network of independent life sciences companies providing analytical testing services for food, environment, pharmaceutical, cosmetic and other products. This Customer Service Representative position reports directly to the Department Head and supports the Biopharmaceutical Product Testing laboratory by delivering exceptional service to current and future clients. The role requires a positive, professional image of the company and the ability to work independently with minimal supervision.

Key responsibilities

• Liaise with customers by phone, e-mail and in person, maintaining superior customer relations
• Manage customer scheduling of projects and coordinate project tracking and client management
• Create new client accounts and link standard quotations from eLIMS
• Follow up Coupa orders and retrieve and archive Certificates of Analysis (CoAs)
• Handle administrative duties such as filing, faxing, photocopying, online administration and shipping of lab samples to clients
• Create memos, verify information on ongoing projects and handle other duties supporting customer service and business goals, including internal sales
• Ensure regulatory compliance and perform other tasks requested by the supervisor

Required profile

• High school diploma required; college or university accreditation or a science background is an asset
• Minimum of 3-5 years of customer service experience
• Fluent spoken and written English
• Proven satisfactory work performance and attendance record
• Willingness to learn and to retain information quickly

Required skills

• Exceptional computer skills, with strong competence in MS Office (Outlook, Word, Excel)
• Proficiency with eLIMS
• Excellent written and verbal communication, accuracy, attention to detail and confidentiality
• Ability to work independently, multitask and stay calm under pressure

What we offer

• Full-time benefits including health and dental coverage, life and disability insurance
• RRSP with a 3% company match, paid holidays and paid time off
• Relocation to Mississauga, ON is expected in 2026